Melba Vale Customer Feedback Survey Step 1 of 8 12% Congratulations on putting a deposit on your new home at Melba Vale Country Club. We'd love to hear your honest opinions so that we can continue to improve our service. This brief survey should only take a few minutes and your responses will be returned directly to limited staff at Country Club Living head office and will be kept confidential.Name* First Last Email* 1. Overall, how satisfied are you with the buying experience so far?* Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied 2. How knowledgeable was the Village Manager or Lifestyle Consultant who assisted you?* Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Not at all knowledgeable 3. How well do you feel you understand all aspects and benefits of the lifestyle on offer at Melba Vale?* I think I have a full understanding of how it all works and can clearly see the benefits for me I understand the detail well, but still a little unsure about whether I will benefit fully from the lifestyle Quite well, but there are a couple things I don't fully understand Not so well, I understand some things, but I need to ask more questions Not well at all, I really need to find out a lot more before committing any further 4. What is the main reason or benefit you seek in making Melba Vale your new home?* Physical security Downsize home and garden for less maintenance Companionship and social activities I have friends or relatives that live in the village now Physical activities available in the facilities Other Other Please Specify (If you want to) 5. If you attended any events at the village prior to placing your deposit, did these events assist you in a positive or negative way in making a decision?* The event(s) influenced me in a positive way to decide to proceed The event(s) provided me with useful information, but was neutral as to influence I don't feel the event(s) assisted too much with any extra information or knowledge If anything, the event(s) influenced me in a negative way regarding my decision Not applicable, I didn't attend any events 6. Based on your experience so far and lifestyle benefits offered, how likely would you be to recommend Melba Vale to a friend or relative?* Very likely Likely Neither likely nor unlikely Unlikely Very unlikely 7. Is there anything else that you would like to comment on?8. As part of our continuous improvement process, on occasions it is useful for us to further clarify some survey responses. Are you happy to be contacted by a staff member at Country Club Living head office regarding any of survey responses?* Yes No Δ
